1. Information We Collect
We collect different types of personal information from you in the course of providing our services. This may include:
Personal Identification Information
- Name, email address, phone number, and address.
- Travel preferences and other details relevant to your tour booking (e.g., special requests, dietary preferences, etc.).
Booking Information
- Tour package details, including travel dates, destinations, and selected services (hotels, transportation, etc.).
- Payment information, such as credit card details, which are processed securely by our third-party payment partners. We do not store credit card details on our servers.
Website Data
- Non-personally identifiable information like IP address, browser type, device information, and browsing activity on our website. We use this data to improve the functionality and performance of our site.
Health and Special Requirements
- If applicable, information related to your health status (e.g., mobility issues, medical conditions) required for participation in specific tours or activities.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Your Booking
- To confirm your booking and communicate with you regarding your tour package.
- To fulfill your specific requests (e.g., hotel bookings, transportation preferences, special assistance).
To Provide Customer Support
- To address any questions or issues you may have before, during, or after your trip.
To Improve Our Services
- To analyze your preferences and feedback to enhance our services and create more personalized experiences for future customers.
For Marketing and Promotions (with your consent)
- With your consent, we may send you promotional materials, special offers, or updates about new tour packages and services. You can opt out of receiving marketing communications at any time by following the "unsubscribe" link in our emails or by contacting us directly.
To Meet Legal and Regulatory Requirements
- We may use your information to comply with legal obligations, such as record-keeping or responding to government requests.
3. How We Share Your Information
We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information with third-party service providers in the following circumstances:
Service Providers
- We work with trusted third parties who assist in providing our services (e.g., hotels, transportation providers, local tour operators). These service providers only use your information to fulfill your tour package requirements and are obligated to protect your data.
Legal Requirements
- We may disclose your personal information if required to do so by law, for example, in response to a legal process, court order, or government request, or to protect the rights, property, or safety of Kerala Moments Tours and Travels, our customers, or others.
Business Transfers
- In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership and provide information about your rights in such a case.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help improve your experience by remembering your preferences and providing customized content. The types of cookies we use include:
- Essential Cookies: Required for the operation of our website (e.g., for the booking process).
- Performance Cookies: Help us understand how visitors use our website, enabling us to improve site functionality.
- Targeting/Advertising Cookies: Used to deliver targeted ads to you based on your browsing habits.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.
5. Data Security
We take the security of your personal information seriously and employ a variety of security measures to protect it. These include:
- SSL Encryption: All personal and payment information transmitted through our website is encrypted using Secure Socket Layer (SSL) technology.
- Secure Payment Processing: Payment details are processed by trusted third-party payment gateways, which comply with the highest security standards.
- Access Controls: We limit access to your personal data to authorized personnel only.
Despite these precautions, please be aware that no method of data transmission over the internet can be guaranteed as 100% secure. We strive to protect your personal data, but we cannot guarantee its absolute security.
6. Your Rights Regarding Your Personal Data
As a customer, you have the following rights with regard to your personal information:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction or updates to any personal data that is inaccurate or incomplete.
- Right to Erasure: You can request that we delete your personal information, subject to legal obligations.
- Right to Restriction: You may request that we restrict the processing of your data in certain situations.
- Right to Object: You can object to the processing of your personal information for direct marketing purposes.
- Right to Data Portability: You may request to receive your data in a structured, commonly used format for transfer to another service provider.
To exercise these rights, please contact us at [your contact information].
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will delete or anonymize it in a secure manner.
8. International Data Transfers
If you are located outside India, please note that your personal information may be transferred to and stored in India, where we process the data. By using our services, you consent to the transfer of your data to India and its storage there.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page with an updated "Effective Date" at the top of the policy. We recommend that you periodically review this Privacy Policy to stay informed about how we are protecting your information.
If we make significant changes, we will notify you via email or through a notice on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@keralamoments.in
- Phone: +91-9884716713, 7639591919
- Postal Address: 23/51,13th Cross Street Extn, New Colony, Chromepet, Chennai-600044
Conclusion
Kerala Moments Tours and Travels respects your privacy and is dedicated to ensuring the safety and confidentiality of your personal information. By booking a tour or using our services, you consent to the practices outlined in this Privacy Policy.
This Privacy Policy is designed to be a general guideline for your tours and travel business in Kerala. Depending on your specific business model or services, you might need to tailor some sections further. Also, ensure that your practices comply with
Indian data protection laws, such as the
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the
IT Act, 2000. If in doubt, consulting with a legal professional is advisable.
