At Kerala Moments Tours and Travels, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you book tours, use our website, or otherwise interact with us.
1. Information We Collect
- Personal Information: We collect basic personal information when you book a tour, such as your name, phone number, email address, and payment details.
- Payment Information: We may collect credit card information and other payment data to process bookings, but we do not store this information on our systems. It is securely processed via a third-party payment gateway.
- Website Data: We may collect non-personal information such as your IP address, browser type, and website activity through cookies. This helps us improve our website and user experience.
2. How We Use Your Information
- To Process Bookings: Your personal information is used to confirm your booking, send tour details, and provide customer service.
- To Communicate with You: We may send you updates on your tour, promotions, and other travel-related information (with your consent).
- To Improve Our Services: We use the information to improve our website, marketing strategies, and customer experience.
3. How We Share Your Information
- Third-Party Service Providers: We may share your personal information with trusted partners (e.g., hotels, airlines, transportation providers) who assist in fulfilling your tour package. These third parties are required to protect your data and only use it for the purpose of providing travel services.
- Legal Compliance: We may disclose your personal information if required to do so by law, or if we believe it’s necessary to protect our rights or comply with legal processes.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee complete security.
5. Your Rights
As a data subject, you have the right to:
- Access your personal data and request corrections if necessary.
- Withdraw your consent to receive marketing communications at any time.
- Request that we delete or restrict the use of your personal information, subject to legal and contractual obligations.
To exercise these rights, please contact us at [contact information].
6. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us personalize your experience, remember your preferences, and analyze website traffic. You can manage cookie settings in your browser.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of the policy. If the changes are significant, we will notify you by email or through a notice on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@keralamoments.in
- Phone: +91-9884716713, 7639591919
- Postal Address: 23/51,13th Cross Street Extn, New Colony, Chromepet, Chennai-600044
